- At the end of the reservation you will also receive a confirmation e-mail containing the details of your reservation. You should print these and keep them for your records.

- Yes, Symphony Rent a Car allows you to modify or cancel your reservation after it is confirmed; this must be done at least 48 hours prior to rental time. You simply need to write us an email or call us.

- Yes, the additional driver recorded on the rental agreement is covered by our insurances.

- Symphony Rent a Car may permit you to cross the border with the vehicle. This varies according the countries you wish to visit and car categories. Please check on our general conditions pages.

- In most cases, Symphony Rent a Car rates are daily rates where a day is considered as 24 hours, counted from the time the rental starts. If you return the car late, your rate will be recalculated, adding an extra day for each additional 24 hours you have kept the car. So if you planned to keep the car for 5 days, and then keep it for 7, you will be charged the price for a 7 day rental when you return the vehicle. Each 24 hour period started counts as a whole rental day. However, if you return the car late, but within the planned 24 hour period, there will be no extra charge. In fact – Symphony Rent a Car offers you 2 hours grace period after the 24 hours are up, just to give you a bit more time. So a rental of 24 hours and 2 hours still counts as a one day rental.

- Remember that your insurances only may cover you for the period mentioned on the Rental Agreement you made when you picked up the car. So if you decide to return the car later than first planned, please drop into the rental station (or call) to amend the Rental Agreement.

- No, you may not return your vehicle when the Symphony Rent a Car location is closed, if just in case otherwise agreed while picking up the vehicle. The vehicle will remain your responsibility until it has been checked by a Symphony Rent a Car representative.

- In most of the cases the vehicles are supplied with a full tank of fuel and you should return the vehicle with a full-tank, in other case the same quantity of fuel taken should be returned. Otherwise, Symphony Rent a Car will charge for missing fuel at the end of the rental.

- Symphony Rent a Car provides Emergency Roadside Assistance 24 hours a day, 365 days a year. Details will be supplied at time of rental.

- Symphony Rent a Car provides clients with complete 24-hour emergency road side assistance. The numbers to be called are printed on the rental agreement and on the rental agreement wallet. In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened. In the event of an accident, always be sure that you have a police report for the accident. If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up.

- When you rent a vehicle from Symphony Rent a Car, Third Party Liability cover for Bodily Injury and Property Damage will always be provided, in accordance with the legal requirements of the country of rental.
This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local legislation and markets.
Symphony RENT A CAR always presents a summary of the insurance included or excluded.
As far as the other coverage’s are concerned, the cost may be either included in the rate or be subject to payment of an additional charge.

- Damage to or loss of the rental vehicle:
- CDW (Collision Damage Waiver) concerns damage to the rental vehicle
- TW (Theft Waiver) concerns Theft or Loss of the rental vehicle
- LDW (Loss and Damage Waiver) is a combination of Damage and Theft cover
Unless Symphony Rent a Car is able to recover the cost of its damages from an identified liable Third Party, the renter/driver is liable for all damages to or loss of the vehicle occurring during the course of the rental.

- Loss and Damage Waiver is not insurance. It is an option (although it may be included automatically in certain rates), available in selected countries, which relieves the customer of any responsibility for loss of or damage to the rental vehicle, provided the vehicle is used in accordance with the terms of the rental agreement. Certain types of damage (underbody and overhead damage) will usually be excluded from this option, as may be tires and windscreen / glass damage. The rental counter staff will be happy to give you precise details as to the extent of the cover provided by this option in the country concerned.

- Extending the rental duration is possible at time of check-out or during the rental itself. According to our company rental agreement, you have to contact or come in person to the nearest company location .The extension is subject to vehicle availability and extra payment. Do remember that you are only covered for the period mentioned on your printed rental agreement.

-Yes, you have to check that the vehicle conditions written on the vehicle statement and if an apparent defect is not listed, please proceed to a joint examination of the vehicle with the Symphony Rent a Car employee.

 Rate including 200 km per day each km above will be charged as extra km.

Yes, and if you found a new apparent defect (not listed if any on the vehicle statement remitted at time of pick up) you have to inform the Symphony Rent a Car employee for a join examination.

- You wish to return the car to a different rental location, please check the rate and feasibility during reservation process. Symphony Rent a Car operates a network of international key cities in order to allow flexible traveling; however in non-participating locations you will be required to pay a higher price.

-Additional charges to your basic rental rate may include:
-additional equipment: please let us know while asking for reservation.
-After hour service: If you pick up or return the car outside the normal opening hours, we may bill "after hours service". Please check at reservation time 

- Credit Cards: Symphony Rent a Car accepts two major credit cards: Master card and Visa. It is advisable to verify in advance the acceptance of a given card. Debit cards are NOT accepted at time of reservation or rental by Symphony Rent a Car
Symphony Rent a Car charge cards and Full Credit vouchers are accepted throughout the network; they permit the rental of most vehicle categories.
Symphony Rent a Car prepaid vouchers are accepted as means of payment of the rental charges, but they must be accompanied by a credit card or cash for the charges which have not been prepaid (extras, refueling charge, excess due in case of damage to or loss of the rented vehicle).

-Yes, Within Symphony Rent a Car locations in Kosovo you can pay at one location and pick up the car at another location, by picking up the car you must present to our company representative the Rental Agreement or any other document issued by our company that you have made the specific reservation for car rental.